Service Advisor - High Wycombe

Lakaz Maurice; High Wycombe; On-site; GBP 30,000 - 39,000; Full time

Job summary

Lakaz Maurice in the United Kingdom seeks an experienced Service Advisor for a premium-brand showroom and state-of-the-art workshop. You will be the cornerstone of customer service, coordinating with technicians and the team to deliver seamless service experiences.

The ideal candidate has motor trade experience, excels in customer service, and can handle bookings, arrivals, invoices, and upselling. Salary £30,000 base with OTE up to £39,000; hours Mon-Fri 8:00–18:00 and 1 in 5 Saturdays.

Qualifications

• Experience in a Service Advisor role within the motor trade.
• Familiarity with premium brands and high standard customer service.

Responsibilities

• Handle service bookings via phone, email, or online inquiries.
• Manage customer arrivals and departures with timely updates and upsell opportunities.
• Generate invoices, process payments, and explain work findings to customers.
• Perform front desk duties including booking and paperwork checks.

Skills

Service advisor experience

Customer service

Motor trade

Premium brands

Job description

The Role:

Are you an experienced Service Advisor with a strong background in the motor trade? We have an outstanding opportunity with one of our valued clients, representing a high-end premium brand in a state-of-the-art facility. This rare opening is part of their ambitious growth plans and offers a rewarding salary package of up to £39,000 OTE!

In this role, you will be the cornerstone of customer service, working closely with customers, technicians, and other team members to ensure seamless and professional service experiences.

The Ideal Candidate:

The ideal candidate must have previous experience in a similar Service Advisor role within the motor trade industry. Familiarity with premium brands and advanced customer service skills will be advantageous.

Key Responsibilities:

• Handle service bookings via telephone, email, online inquiries, and interactive booking methods.
• Manage customer arrivals and departures, providing timely updates and promoting additional services.
• Generate invoices, accept payments, and explain detailed work and any findings from technicians.
• Rotate through administrative duties, with a particular focus on front desk operations, including booking and paperwork checks.

The Package:

Salary: £30,000 basic, with an OTE of up to £39,000!

Hours: Monday to Friday (8:00 am - 6:00 pm) & 1 in 5 Saturdays (8:30 am - 12:30 pm).