Service Advisor Exeter

Euro Commercials Fuso Canter; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual Leave

Life Insurance

Commitment Bonus

Tool Allowance

Staff Recruitment Bonus

Referral Bonus

Pension

Financial Wellbeing

Eye Tests

Employee Assistance

Mercedes-Benz Training

EuRewards

Job summary

Euro Commercials Fuso Canter Exeter is seeking a Service Advisor to warmly greet customers at the front desk, capture vehicle details and coordinate with the workshop to load bookings.

You will explain repairs, provide status updates, discuss warranties and service options, and actively promote after-sales services including Service Contracts, while upholding Mercedes-Benz standards.

Responsibilities

• Correctly capturing all customer details and vehicle faults at the first point of contact
• Taking telephone bookings from customers and accurately loading them into the workshop
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customers
• Giving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements

Job description

Location Exeter

Salary Competitive

Service Advisor Exeter

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

Objectives

Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception , mediating successfully between the customers needs and desires and the interest of the company.

Reporting

The Aftersales Advisor reports to the General Manager

Key Responsibilities

• Correctly capturing all customer details and vehicle faults at the first point of contact
• Taking telephone bookings from customers and accurately loading them into the workshop
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customers
• Giving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements

Key Performance Measures

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• To achieve and exceed departmental targets towards parts growth
• Providing accurate advice on service requirements

Benefits

• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Apprentice Tool Allowance
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• Mercedes-Benz Training Programmes
• EuRewards employee Benefit scheme

Contact Us

Whatever your question or feedback we are here to help. So please feel free to contact us

Euro Commercials (South Wales) Limited is authorised and regulated by the Financial Conduct Authority (registration number is 678833) and is permitted to advise on and arrange general insurance contracts as an intermediary