Service Advisor Swansea

Euro Commercials; Swansea; Remote; GBP 21,000 - 27,000; Full time

Job summary

Euro Commercials Limited in Swansea is seeking an Aftersales Advisor who will be the first point of contact at front reception, delivering great service and representing the brand. You will handle parts enquiries, bookings, update customers on vehicle status, and upsell after-sales services while maintaining professional standards.

Join a team focused on customer satisfaction and efficient workshop coordination in a car retail environment.

Qualifications

• Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception.
• Accurately identify and process customer parts requirements.
• Ensure customer satisfaction through professional manner.
• Raising job cards and ensuring all necessary and compliant documentation forms part of the job pack.
• Informing customers of their ongoing vehicle status.
• Actively sell after-sales services to include Service Contracts.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Discussing and arranging payment with customers.
• Booking in of vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• Explain necessary vehicle test requirements for legally required inspections.

Responsibilities

• Correctly capturing all customer details and vehicle faults at the first point of contact.
• Taking telephone bookings from customers and loading them into the workshop.
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
• Informing customers of their ongoing vehicle status.
• Entering additions/changes to customer database.
• Handing over finished vehicles to customers.
• Giving customers detailed explanations on extent of repairs.
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
• Discussing and arranging payment with customers.
• Booking in of vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• Explain vehicle test requirements for legally required inspections.

Job description

W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

Objectives

Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception , mediating successfully between the customers needs and desires and the interest of the company.

Accurately identify and process customer parts requirements.

Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.

Reporting:

The Aftersales Advisor reports to the General Manager

Key Responsibilities:

• Correctly capturing all customer details and vehicle faults at the first point of contact
• Taking telephone bookings from customers and accurately loading them into the workshop
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customers
• Giving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements

Key Performance Measures:

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• To achieve and exceed departmental targets towards parts growth
• Providing accurate advice on service requirements

EURO COMMERCIALS LIMITED is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow EURO COMMERCIALS LIMITED to act as a credit broker, not a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes Mercedes-Benz Finance, the lender of our vehicle manufacturer. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer’s lender Mercedes-Benz Finance, linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.

Mercedes-Benz Finance may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.