Service Advisor - Exceptional Customer Experience

The John Clark Motor Group; Dundee; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

6 weeks holiday

Bonus scheme

Training opportunities

Employee discounts

Pension scheme

Cycle to work

Job summary

The John Clark Motor Group is seeking a customer-focused Service Advisor for Pentland Land Rover Dundee. You will be the first point of contact for service customers and coordinate bookings, repairs and vehicle health checks, ensuring timely updates and accurate cost information.

We value professionalism, clear communication and a proactive attitude. Enjoy a supportive team, manufacturer training, bonus potential and a comprehensive rewards package.

Qualifications

• Previous experience in a customer-facing role is highly preferable.
• Confident communication skills to build trust with customers.
• Self-motivation with a proactive approach to achieve targets.
• Positive attitude and commitment to high service standards.

Responsibilities

• Evaluate customer servicing needs and coordinate with the workshop.
• Keep customers informed on costs and progress of repairs.
• Liaise with workshop colleagues to move vehicles efficiently through service.
• Deliver exceptional service to meet satisfaction targets.
• Maintain accurate customer records and stay updated on products and services.

Skills

Customer service

Self-motivation

Communication

Positive attitude

Job description

The John Clark Motor Group is seeking a customer-focused Service Advisor for Pentland Land Rover Dundee. You will be the first point of contact for service customers and coordinate bookings, repairs and vehicle health checks, ensuring timely updates and accurate cost information.

We value professionalism, clear communication and a proactive attitude. Enjoy a supportive team, manufacturer training, bonus potential and a comprehensive rewards package.