Service Advisor

The John Clark Motor Group; Aberdeen City; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

6 weeks holiday

Bonus scheme

Training program

Colleague discounts

Pension plan

Life assurance

Employee support

Uniform provided

Cycle to Work

Job summary

John Clark VW Aberdeen is seeking a Service Advisor to join a busy, customer-focused team. You will evaluate service or repair needs, communicate costs and progress, and coordinate with the workshop to keep vehicles moving smoothly.

We value professionalism, integrity, and a positive attitude, with training and career development, a generous leave package, and exclusive employee discounts.

Qualifications

• Previous experience in a customer-facing role is highly preferable, with a proven ability to deliver first-class service.
• A proactive approach and proven experience in achieving targets.
• Professional and clear communication skills that build trust and rapport.
• Confidence, motivation and a commitment to customer satisfaction.

Responsibilities

• Evaluate customer needs for servicing or repairs and align with Vehicle Health Checks.
• Keep customers informed on costs and progress of repairs, handling queries.
• Coordinate with workshop colleagues to move vehicles efficiently through the service process.
• Deliver exceptional service to achieve satisfaction objectives while following manufacturer standards.
• Maintain accurate customer details and up-to-date knowledge on products and services.
• Follow service and warranty policies for John Clark Group and partners.

Skills

Customer Service Excellence

Self-Motivation

Confident Communication

Positive Drive

Job description

Drive Exceptional Service: Service Advisor at John Clark VW Aberdeen.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high-paced environment where your positive attitude and professionalism truly shine?

Then your next opportunity is waiting at John Clark Motor Group. We're on the hunt for a highly motivated and customer-focused Service Advisor to join our busy, talented, and driven team at John Clark VW in Aberdeen.

This isn't just a job; it's a critical customer-focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren't just words – they're how we operate. As a Service Advisor, you'll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.

What You'll Be Driving Towards:

As our Service Advisor, you'll be instrumental in:

• Customer Care: Evaluating customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.

• Clear Communication: Keeping customers fully informed on all applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.

• Seamless Coordination: Liaising effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.

• Exceeding Expectations: Delivering exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.

• Operational Excellence: Maintaining accurate customer details for an up-to-date database and possessing up-to-date knowledge on additional products and services.

• Compliance & Quality: Working in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.

What You'll Bring to the Table:

We're looking for a service champion with:

• Customer Service Excellence: Previous experience in a customer-facing role is highly preferable, with a natural ability to deliver first-class service to achieve company and manufacturer objectives.

• Self-Motivation: A proactive approach and proven experience in achieving targets.

• Confident Communication: Professional and clear communication skills that build trust and rapport.

• A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.

Your John Clark Rewards Package:

We believe in rewarding hard work and dedication. Join us, and you'll benefit from:

• Generous Leave: 6 weeks of holiday (30 days per year, full-time) increasing with your length of service.

• Exceptional Earnings: Additional earning potential through our bonus scheme.

• Invested in You: Award-winning in-house and manufacturer training, plus clear career development opportunities (click here for more info on our team stories).

• Exclusive Discounts: Access to our Colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry-leading employee discount platform for a wide range of high street & online providers.

• Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.

• Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.

• Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.

So... What Happens Next?

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.

Benefits:Competitive salary and brilliant benefits