Service Advisor

The John Clark Motor Group; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous Leave

Bonus Scheme

In-house and manufacturer training

Employee discounts on parts and car購車

Job summary

The John Clark Motor Group is seeking a Service Advisor at Pentland Land Rover Edinburgh East to deliver exceptional customer service in a fast-paced environment. You will assess customer service needs, communicate costs, coordinate with the workshop, and ensure a seamless service experience aligned with manufacturer standards.

Ideal candidates will have customer-facing experience, strong communication, and a proactive approach to achieving service targets, with a focus on customer satisfaction

Qualifications

• Previous experience in a customer-facing role is highly preferable.
• Strong communication skills to build trust and rapport with customers.
• Self-motivated with a proactive approach and ability to meet targets.

Responsibilities

• Evaluate customer servicing or repair needs and communicate costs clearly.
• Keep customers informed on repair progress and respond to queries promptly.
• Coordinate with workshop colleagues to move vehicles efficiently through service.
• Maintain accurate customer details and stay updated on products and services.
• Ensure compliance with service and warranty policies.

Skills

Customer Service

Communication

Proactive/Target Driven

Job description

Drive Exceptional Service: Service Advisor at Pentland Land Rover Edinburgh East

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high-paced environment where your positive attitude and professionalism truly shine?

Then your next opportunity is waiting at John Clark Motor Group. We’re on the hunt for a highly motivated and customer-focused Service Advisor to join our busy, talented, and driven team at Pentland Land Rover Edinburgh East

This isn’t just a job; it’s a critical customer-focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren’t just words – they’re how we operate. As a Service Advisor, you’ll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.

What You’ll Be Driving Towards:

As our Service Advisor, you’ll be instrumental in:

• Customer Care: Evaluating customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.
• Clear Communication: Keeping customers fully informed on all applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.
• Seamless Coordination: Liaising effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.
• Exceeding Expectations: Delivering exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.
• Operational Excellence: Maintaining accurate customer details for an up-to-date database and possessing up-to-date knowledge on additional products and services.
• Compliance & Quality: Working in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.

What You’ll Bring to the Table:

We’re looking for a service champion with:

• Customer Service Excellence: Previous experience in a customer-facing role is highly preferable, with a natural ability to deliver first-class service to achieve company and manufacturer objectives.
• Self-Motivation: A proactive approach and proven experience in achieving targets.
• Confident Communication: Professional and clear communication skills that build trust and rapport.
• A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.

Your John Clark Rewards Package:

We believe in rewarding hard work and dedication. Join us, and you’ll benefit from:

• Generous Leave: 6 weeks of holiday (30 days per year, full-time) increasing with your length of service.
• Exceptional Earnings: Additional earning potential through our bonus scheme.
• Invested in You: Award-winning in-house and manufacturer training, plus clear career development opportunities (click here for more info on our team stories).
• Exclusive Discounts: Access to our Colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry-leading employee discount platform for a wide range of high street & online providers.
• Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.
• Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.
• Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.

So... What Happens Next?

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.

Benefits:

Benefits:Highly competitive salary, bonus, plus brilliant benefits