Service Advisor

The John Clark Motor Group; Perth; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous Leave

Bonus Scheme

In-house Training

Employee Discounts

Pension Scheme

Life Assurance

Wellbeing Support

Cycle to Work

Job summary

The John Clark Motor Group is seeking a Service Advisor for Pentland Land Rover Perth to deliver outstanding customer experiences, coordinate with the workshop, and communicate costs clearly.

You will build lasting relationships, uphold manufacturer standards, and contribute to seamless service journeys while benefiting from training, a bonus scheme, and employee benefits.

This on-site role requires eligibility to work in the UK and a proactive, professional mindset.

Qualifications

• Previous experience in a customer-facing role.
• Proactive approach with proven targets achievement.
• Professional and clear communication skills.
• Confident and motivated mindset.

Responsibilities

• Customer Care: Evaluating servicing/repair needs and aligning with Vehicle Health Checks.
• Clear Communication: Keeping customers informed on costs and progress of repairs.
• Seamless Coordination: Liaising with workshop colleagues to move vehicles efficiently through service.
• Exceeding Expectations: Delivering exceptional service while adhering to standards and procedures.
• Operational Excellence: Maintaining accurate customer details and up-to-date knowledge of products/services.
• Compliance & Quality: Working in line with service and warranty policies.

Skills

Customer service

Self-motivation

Communication

Positive attitude

Job description

Drive Exceptional Service: Service Advisor at Pentland Land Rover Perth

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high-paced environment where your positive attitude and professionalism truly shine?

Then your next opportunity is waiting at John Clark Motor Group. We're on the hunt for a highly motivated and customer-focused Service Advisor to join our busy, talented, and driven team at Pentland Land Roverin Perth.

This isn't just a job; it's a critical customer-focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren't just words – they're how we operate. As a Service Advisor, you'll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.

What You'll Be Driving Towards:

As our Service Advisor, you'll be instrumental in:

• Customer Care: Evaluating customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.

• Clear Communication: Keeping customers fully informed on all applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.

• Seamless Coordination: Liaising effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.

• Exceeding Expectations: Delivering exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.

• Operational Excellence: Maintaining accurate customer details for an up-to-date database and possessing up-to-date knowledge on additional products and services.

• Compliance & Quality: Working in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.

What You'll Bring to the Table:

We're looking for a service champion with:

• Customer Service Excellence: Previous experience in a customer-facing role is highly preferable, with a natural ability to deliver first-class service to achieve company and manufacturer objectives.

• Self-Motivation: A proactive approach and proven experience in achieving targets.

• Confident Communication: Professional and clear communication skills that build trust and rapport.

• A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.

Your John Clark Rewards Package:

We believe in rewarding hard work and dedication. Join us, and you'll benefit from:

• Generous Leave: 6 weeks of holiday (30 days per year, full-time) increasing with your length of service.

• Exceptional Earnings: Additional earning potential through our bonus scheme.

• Invested in You: Award-winning in-house and manufacturer training, plus clear career development opportunities.

• Exclusive Discounts: Access to our Colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry-leading employee discount platform for a wide range of high street & online providers.

• Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.

• Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.

• Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.

So... What Happens Next?

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.

Benefits:

Highly competitive salary, bonus, plus brilliant benefits