Service Advisor

JCT600 Limited; Tees Valley; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34 days annual leave

Enhanced maternity and paternity leave

Training & development

Cycle-to-work

Discounted gym schemes

Job summary

JCT600 Ltd is seeking a Service Advisor to act as the trusted contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination with the workshop team.

You will schedule service appointments, advise on maintenance needs, and monitor progress with technicians, while keeping all documentation compliant and up to date. This role emphasizes customer relationships and efficient service delivery.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication

Organisation

Job description

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.

As a Service Advisor your day-to-day will include:

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

What we’re looking for:

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

What we offer:

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
• Cycle-to-work and discounted gym schemes
• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “ Life at JCT600 ” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.