Automotive Service Advisor — Customer Care & Growth

Steven Eagell Limited; Ashford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Pension scheme

Car benefit

Sales incentives

Training provided

Job summary

Steven Eagell Limited in Ashford is seeking a Service Advisor to manage the service journey end-to-end and build lasting relationships with customers while representing the Toyota brand.

You will provide accurate estimates, coordinate scheduling and workshop activity, and identify sales opportunities to promote parts and services.

We offer 25 days annual leave plus bank holidays, birthday off, pension, car benefit scheme after probation, training and incentives.

Qualifications

• Proven high level of customer service skills.
• Strong communication and interpersonal abilities.
• Proactive and able to take ownership of issues.

Responsibilities

• Manage the service journey end-to-end and build rapport with customers.
• Provide accurate estimates, schedule appointments, and coordinate workshop activity.
• Identify sales opportunities to promote parts and services and ensure customer satisfaction.

Skills

Customer service

Communication

Initiative

Team player

Job description

Steven Eagell Limited in Ashford is seeking a Service Advisor to manage the service journey end-to-end and build lasting relationships with customers while representing the Toyota brand.

You will provide accurate estimates, coordinate scheduling and workshop activity, and identify sales opportunities to promote parts and services.

We offer 25 days annual leave plus bank holidays, birthday off, pension, car benefit scheme after probation, training and incentives.