Service Advisor: Car Care & Customer Experience

Steven Eagell Limited; Northampton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Car Benefit Scheme

Sales Incentives

Comprehensive training

Company pension scheme

Birthday Off

Perk Box discounts

Staff referral scheme

Medical cover through Simply Health

Job summary

Steven Eagell Limited in Northampton is seeking a Service Advisor to manage the service journey end-to-end, build strong customer relationships, and represent the Toyota brand in resolving customer needs.

You will deliver exceptional aftersales care, provide accurate estimates, coordinate scheduling and workshop flow, and identify opportunities to promote parts and services while ensuring complete customer satisfaction. A pro-active, customer-focused mindset is essential.

Qualifications

• Demonstrated high level of customer service skills.
• Strong communication skills to explain complex matters clearly.
• Ability to multi-task and stay organised under pressure.
• Team player capable of supporting colleagues and sharing workloads.
• Willingness to learn product and technical information.

Responsibilities

• Build long-term relationships and manage the service journey end-to-end.
• Represent the Toyota brand while resolving customer needs.
• Provide accurate estimates, manage scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services; follow up for satisfaction.

Skills

Customer service

Communication

Multi-tasking

Team player

Proactive attitude

Automotive setting (preferred)

Job description

Steven Eagell Limited in Northampton is seeking a Service Advisor to manage the service journey end-to-end, build strong customer relationships, and represent the Toyota brand in resolving customer needs.

You will deliver exceptional aftersales care, provide accurate estimates, coordinate scheduling and workshop flow, and identify opportunities to promote parts and services while ensuring complete customer satisfaction. A pro-active, customer-focused mindset is essential.