Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton.

The Howards Group; Taunton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Generous bonus scheme

Pension scheme

Life assurance

Annual leave increase with service

Job summary

The Howards Group in Taunton is seeking an Aftersales Customer Relationship Manager to ownership of the customer journey and to build lasting relationships. You will work closely with the Aftersales teams in Taunton and provide exceptional service in a busy retail environment.

Ideal candidates have strong communication skills, enjoy helping customers, and are comfortable using IT software. The role is Monday to Friday with a generous bonus scheme and progression opportunities.

Qualifications

• Excellent communication and customer-facing skills.
• Full driving licence required.
• Experience in customer service preferred, automotive sector not essential.

Responsibilities

• Serve as the main contact point for Aftersales customer interactions in Taunton.
• Act as a bridge between Sales and Aftersales ensuring a high level of service.
• Maximise workshop hours sales and upsell Aftersales products and services.

Skills

Communication

Customer service

IT literacy

Customer facing

Education

GCSEs (min 3 grades 4+)

Tools

CRM software

Job description

Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton.

Date Added 30 July 2026

Driving Licence Required Yes

Closing Date 31 August 2026

Contract Type Full Time and Permanent

Working Hours Mon - Friday

If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton.

You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends!

What’s in it for You?

With a competitive base salary of £26,523 and OTE of £32,000- including real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.

• Monday to Friday working week
• A generous and uncapped bonus scheme – enabling you to earn your potential
• Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday
• Training and Career Development – continuous training and opportunities for career progression
• Pension Scheme with a well-known and established provider
• Life Assurance Scheme – paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs
• Discounted gym membership
• Access to an Employee Assistance Programme - providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
• Regular staff social events to connect with your colleagues
• Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
• Free refreshments while at work

Your Role as an Aftersales Customer Relationship Manager:

• The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger AftersalesTeam means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
• You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howard's experience for their next Showroom or Aftersales visit.
• By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focused processes.

What Are We Looking For?

• A full driving licence. Manual and Auto
• Excellent communication and customer-facing skills.
• At least 3 GCSEs at Grade 4 or above or equivalent experience.
• Knowledge of IT and use of software packages.
• Currently in a Customer facing role (min 1 year) – Ideally automotive – but not essential.

Applications close at midnight on 31st Aug 2026

We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.