Service Advisor: Customer Relations & Upsell Pro

Vertu Motors; Stafford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Rewards platform discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Job summary

Vertu Ford Stafford is looking for a Service Advisor to join our established team. You will act as the liaison between the customer and the workshop, setting expectations and ensuring a smooth service or repair experience.

We value customer focus, clear communication and relationship maintenance. A previous customer-facing service background is essential; the role offers a base salary of £33,507.48 plus benefits and ongoing training.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus and relationship maintenance are key.
• Strong communication skills are required.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch during service or repair.
• Upsell additional products where appropriate.
• Follow up with customers to ensure satisfaction with work carried out.
• Act as the relationship manager between customer and workshop.

Skills

Customer service

Communication

Relationship management

Target driven

Job description

Vertu Ford Stafford is looking for a Service Advisor to join our established team. You will act as the liaison between the customer and the workshop, setting expectations and ensuring a smooth service or repair experience.

We value customer focus, clear communication and relationship maintenance. A previous customer-facing service background is essential; the role offers a base salary of £33,507.48 plus benefits and ongoing training.