Automotive Service Advisor: Build Trusted Customer Relationships

Vertu Motors plc; West Bromwich; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford West Bomwich is offering a service advisor position with a basic salary of £32,325.40 and company benefits. The role focuses on building trusted relationships between customers and the workshop, managing expectations, and keeping customers informed throughout service or repair.

You'll be expected to upsell products, contact customers about progress, and contribute to high satisfaction levels. Training and progression opportunities are highlighted as part of a supportive employer.

Qualifications

• Previous customer facing service experience is essential.
• Strong communication and customer relationship skills.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch with them during service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Build warm, trusted relationships between customers and the workshop.

Skills

Customer service

Communication

Upselling

Job description

Vertu Ford West Bomwich is offering a service advisor position with a basic salary of £32,325.40 and company benefits. The role focuses on building trusted relationships between customers and the workshop, managing expectations, and keeping customers informed throughout service or repair.

You'll be expected to upsell products, contact customers about progress, and contribute to high satisfaction levels. Training and progression opportunities are highlighted as part of a supportive employer.