Service Advisor: Customer Liaison & Workshop Champion

Octane Recruitment Ltd; Guildford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave 30 days

Birthday day off

Pension and life assurance

EAP (24/7)

Employee discounts

Manufacturer training

Career progression

Supportive family-run business

Job summary

Octane Recruitment Ltd in Guildford is assisting a busy dealership to recruit a Service Advisor for the aftersales department. You will be the main point of contact for customers during service or repair visits, handling walk-in inquiries and coordinating with the workshop to provide clear quotes.

This permanent role offers a great salary and benefits, including pension, life assurance and 30 days leave, plus a birthday day off and ongoing manufacturer training.

Qualifications

• Right to work in the UK and a full UK driving licence.
• Experience as a Service Advisor in a main dealership is preferred.
• Excellent administration, communication and interpersonal skills.

Responsibilities

• Act as the main point of contact for customers during service or repair visits.
• Manage service walk-in enquiries and ensure customers receive clear, professional support.
• Liaise with workshop to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring details are recorded and explained.
• Identify and upsell additional work where appropriate, documenting findings.
• Maintain high standards of customer satisfaction in line with brand service requirements.

Skills

Customer service

Communication skills

Interpersonal skills

Organisation

Upselling

Tools

Kerridge

RTC

eDynamix

Job description

Octane Recruitment Ltd in Guildford is assisting a busy dealership to recruit a Service Advisor for the aftersales department. You will be the main point of contact for customers during service or repair visits, handling walk-in inquiries and coordinating with the workshop to provide clear quotes.

This permanent role offers a great salary and benefits, including pension, life assurance and 30 days leave, plus a birthday day off and ongoing manufacturer training.