Service Advisor – Customer-Focused Auto Care

Vindis Group Ltd.; Northampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Car Scheme

Birthday leave

Family Friendly policies

Sick Pay

Wellbeing support (EAP)

Job summary

Vindis Group Ltd. is seeking an Audi Service Advisor in Northampton. You will be a customer-focused team member of the Aftersales Team, driving service excellence and building strong customer relationships.

Key responsibilities include promoting services, keeping customers updated, and collaborating with the workshop to ensure quality, timely vehicle readiness. A full UK driving licence and customer-facing experience are required.

Qualifications

• Experience in a customer facing role.
• Strong communication and relationship-building skills.
• Ability to meet individual and team targets.

Responsibilities

• Champion a culture of customer service excellence.
• Deliver the Service Core Process as trained.
• Maximise opportunities to promote relevant services and products.
• Keep customers updated with vehicle status and progress.
• Maintain accurate electronic records and documentation.
• Develop collaborative relationships with the workshop for timely information flow.
• Contribute to a culture focused on first-time fixes and on-time vehicle readiness.
• Utilise available tools to advise customers on services and products.
• Build effective relationships and communicate clearly with customers.

Skills

Customer service

Communication

Organisational skills

Job description

Vindis Group Ltd. is seeking an Audi Service Advisor in Northampton. You will be a customer-focused team member of the Aftersales Team, driving service excellence and building strong customer relationships.

Key responsibilities include promoting services, keeping customers updated, and collaborating with the workshop to ensure quality, timely vehicle readiness. A full UK driving licence and customer-facing experience are required.