Audi Workshop Manager: Lead Service & Process Optimisation

Sytner Group; Northampton; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Career development

Car scheme discounts

High street discounts

Gym membership discounts

Cycle to work scheme

Volunteer day

Job summary

Sytner Select Northampton, part of the Sytner Group, is recruiting a Workshop Manager to lead the Audi service team. You will drive high standards of repair quality, coach technicians, and ensure efficient workshop flow and customer journey from intake to delivery.

The role requires strong leadership, hands-on management, and a focus on KPI tracking, health and safety, and staff development. This is a great chance to progress within a premier automotive brand and a supportive group.

Qualifications

• Experience leading service teams in a high-volume workshop.
• Strong understanding of warranty processes and parts usage.
• Proven ability to coach and develop technicians and advisors.

Responsibilities

• Ensure service and repairs are carried out to the highest standards.
• Ensure efficient use of materials, equipment and labour resources.
• Build relationships with the brand and manage warranty processes.
• Actively coach and support the service team to develop competencies.
• Develop training plans for technical personnel and aid their development.
• Adhere to Health and Safety procedures at all times.
• Ensure efficient progression of work through the workshop.
• Identify key processes to improve workshop flow and the customer journey.
• Increase productivity by removing waste and tracking KPI's.

Skills

Team leadership

Inter-personal skills

Coaching and development

Job description

Sytner Select Northampton, part of the Sytner Group, is recruiting a Workshop Manager to lead the Audi service team. You will drive high standards of repair quality, coach technicians, and ensure efficient workshop flow and customer journey from intake to delivery.

The role requires strong leadership, hands-on management, and a focus on KPI tracking, health and safety, and staff development. This is a great chance to progress within a premier automotive brand and a supportive group.