Part-Time Car Service Advisor: Stellar Customer Experience

Arnold Clark Group; Stirling; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Generous retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

And much more…

Job summary

Arnold Clark Group in Stirling is seeking a part-time Service Advisor to deliver a superior experience for customers using our Volkswagen branch. You will support service and repair customers, communicate clearly, and work closely with workshop teams to progress work and protect customer and company interests.

The role suits someone with customer service experience who enjoys ensuring positive outcomes, with emphasis on empathy, accuracy, and strong organisational skills in a busy environment.

Qualifications

• Experience in a customer service role.
• Excellent communication and problem-solving skills.
• Full UK driving licence.
• Proficient computer literacy and IT systems knowledge.
• Ability to multi-task in a busy environment.
• Strong organisational skills.

Responsibilities

• Handle all customer requirements for service and vehicle repairs efficiently.
• Liaise with workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoice processes with accuracy.
• Inform customers of faults or repairs and provide clear solutions.
• Support dissatisfied customers with empathy and resolve issues.
• Maintain accurate customer records and service histories.
• Upsell where appropriate and maintain knowledge of services.
• Keep customer database updated and accurate at all times.

Skills

Customer service oriented

Excellent communication

Problem solving

IT and computer literacy

Multi-tasking in busy environment

Strong organisational skills

Full UK driving licence

Customer records management

Job description

Arnold Clark Group in Stirling is seeking a part-time Service Advisor to deliver a superior experience for customers using our Volkswagen branch. You will support service and repair customers, communicate clearly, and work closely with workshop teams to progress work and protect customer and company interests.

The role suits someone with customer service experience who enjoys ensuring positive outcomes, with emphasis on empathy, accuracy, and strong organisational skills in a busy environment.