Service Advisor - Customer Experience & Vehicle Care

Arnold Clark Group; Inverness; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access 24/7 (Simplyhealth)

Pension scheme

Maternity/paternity packages

Training and progression

Life at Arnold Clark – benefits and be

Job summary

Arnold Clark Group in Inverness is seeking a Service Advisor at our BMW/MINI branch to deliver an outstanding customer experience across service and repairs. You will liaise with workshop teams and keep customers informed with clear, accurate updates.

This role suits someone with strong communication skills, a friendly, professional demeanor, and a passion for servicing customers. Full-time hours, with occasional weekend cover as required; UK driving licence essential.

Qualifications

• A passion for great customer service and the confidence to resolve issues efficiently.
• Demonstrable computer literacy and knowledge of IT systems.
• Ability to multi-task in a busy environment.
• Strong communication and influencing skills to explain information clearly.
• Good organisational skills to schedule work with workshop capacity.
• A full UK driving licence.
• Experience of upselling products or services (nice to have).

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Skills

Customer service

IT literacy

Multi-tasking

Communication

Org skills

Driving licence

Upselling

Job description

Arnold Clark Group in Inverness is seeking a Service Advisor at our BMW/MINI branch to deliver an outstanding customer experience across service and repairs. You will liaise with workshop teams and keep customers informed with clear, accurate updates.

This role suits someone with strong communication skills, a friendly, professional demeanor, and a passion for servicing customers. Full-time hours, with occasional weekend cover as required; UK driving licence essential.