Service Advisor | Customer Experience Lead

Marshall Motor Group; Grantham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Life insurance

Pension

Discounts on services

Exclusive perks

Referral bonuses

Performance bonuses

Tailored training

Job summary

Marshall Nissan Grantham is recruiting a friendly Service Advisor to join a leading automotive group. You will act as the crucial link between customers and the workshop, handling bookings, updates and follow-ups to ensure a seamless service experience.

The role requires excellent customer service, organisation, and the ability to work under pressure in a busy environment. Full-time role, 47.5 hours per week, with Saturday mornings on a rota basis.

Qualifications

• Experience delivering a high standard of customer service.
• Organised and detail oriented with strong communication.
• Able to manage workload and customer base under pressure.

Responsibilities

• Be the link between customers and workshop from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process.
• Provide admin support and advise on maintenance, repairs and service plans.

Skills

Customer service

Organised

Communication skills

Team player

Tools

CRM systems

Job description

Marshall Nissan Grantham is recruiting a friendly Service Advisor to join a leading automotive group. You will act as the crucial link between customers and the workshop, handling bookings, updates and follow-ups to ensure a seamless service experience.

The role requires excellent customer service, organisation, and the ability to work under pressure in a busy environment. Full-time role, 47.5 hours per week, with Saturday mornings on a rota basis.