Service Advisor

Grainger Motor Group; Attenborough; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Friendly work environment

Staff discount

Wellbeing support

Staff events

Career progression

Open door policy

Job summary

Grainger Motor Group is seeking a Service Advisor for our Mazda/Nissan sites. This full-time, permanent role offers a friendly, modern work environment and clear progression within a trusted dealer group.

You will welcome customers, drive a customer-first service journey, and work with the workshop team to deliver high-quality service experiences. A UK driving license and strong communication skills are essential.

Qualifications

• Customer service experience required.
• Strong IT skills; quick to learn new systems.
• Proactive, solutions-focused mindset.
• Passion for customer service and relationships.
• Experience selling additional services.
• Excellent written and verbal communication.
• Previous service advisory or automotive customer role.
• Full UK driving license.

Responsibilities

• Greet customers and manage their service journey.
• Create clear job cards and invoices with transparency.
• Collaborate with workshop, parts and service management.
• Update vehicle details and service history; use 1Link for records.
• Liaise with leasing and retail customers for approvals.
• Identify upsell opportunities benefiting customer and dept.
• Spot improvement areas to improve service standards.

Skills

Customer service

IT skills

Communication skills

Upselling

UK driving licence

Teamwork

Tools

1Link

Job description

Service Advisor – Automotive (Mazda/Nissan)

Full Time – Permanent

Location: Norton Way Mazda/Nissan

Hours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm

Salary: £30-33k OTE per annum (negotiable depending on experience)

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and 2026

Why work for us?

• Friendly, modern work environment
• Competitive pay + training
• Staff Discount
• Well being support
• Staff events
• Career progression in a trusted dealer group
• Deliver great service, build real customer relationships
• Open door policy

What You’ll Be Doing

• Welcoming customers and managing their service journey with a friendly, customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

What We’re Looking For

• Customer Service experience and good understanding of how to meet customers needs.
• Strong IT skills, with the ability to learn new systems quickly.
• A proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent communication skills, both written and verbal.
• Previous experience as a Service Advisor or in a similar customer-facing automotive role.
• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
• A full UK driving license. (Essential)