Service Advisor | Customer Champion & Growth Path

Hawco & Sons Ltd; St Andrews; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

6 weeks holiday

Bonus scheme

In-house and manufacturer training

Colleague car purchase discounts

Pension scheme

Life assurance

Cycle to Work scheme

Employee support 24/7

Employee events

Job summary

John Clark Motor Group is seeking a Service Advisor for the VW St Andrews dealership. You will be the face of customer service, evaluating needs, communicating costs, and coordinating with the workshop to ensure a smooth service process.

The role emphasizes professionalism, customer satisfaction, and adherence to manufacturer standards. A supportive environment with training, bonus potential, and employee discounts is provided.

Qualifications

• Previous experience in a customer-facing role is highly preferable.
• Proactive approach with a track record of meeting targets.
• Professional, clear communication that builds trust with customers.
• Confidence, motivation and commitment to customer satisfaction.

Responsibilities

• Evaluate customer servicing or repair needs in line with vehicle health checks.
• Keep customers informed on costs and repair progress, and answer queries.
• Co-ordinate with workshop to move vehicles efficiently through service.
• Deliver exceptional service to achieve satisfaction targets and comply with standards.
• Maintain accurate customer details and stay updated on products and services.
• Work in line with service and warranty policies with the group and partners.

Skills

Customer-facing experience

Target achievement

Professional communication

Confidence and motivation

Job description

John Clark Motor Group is seeking a Service Advisor for the VW St Andrews dealership. You will be the face of customer service, evaluating needs, communicating costs, and coordinating with the workshop to ensure a smooth service process.

The role emphasizes professionalism, customer satisfaction, and adherence to manufacturer standards. A supportive environment with training, bonus potential, and employee discounts is provided.