Automotive Service Advisor — Growth, Rewards & Progression

Johnsons Cars Limited; Tamworth; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

£28,000 basic salary + £6,000 bonus

31 days holiday

Birthday off

Company pension

Staff discounts

Dentist on Demand

Industry leading training

Job summary

Johnsons Cars Tamworth is seeking an experienced Service Advisor for our Volkswagen dealership. You will deliver exceptional aftersales service, book vehicles, manage workshop diaries and provide accurate estimates for servicing and repairs.

We offer a £28,000 basic salary plus £6,000 bonus, 31 days holiday (rising to 33), Birthday off, a company pension, staff discounts, Dentist on Demand and industry leading training with clear progression opportunities.

Qualifications

• Previous experience as a Service Advisor within the automotive industry (essential).
• Strong communication skills, both face-to-face and over the phone.
• Target-driven mindset with the ability to maximise sales opportunities.
• Excellent organisational skills and ability to work in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Delivering exceptional customer service at every stage of the aftersales journey.
• Booking in vehicles, scheduling work, and managing workshop diaries.
• Providing accurate estimates for servicing and repairs, including timescales and costs.
• Keeping customers fully informed with clear and timely updates.
• Promoting additional products, services, parts, and accessories where appropriate.
• Ensuring all customer expectations are met and exceeded.

Skills

Customer service

Communication

Sales opportunities

Organisation

Driving licence

Job description

Johnsons Cars Tamworth is seeking an experienced Service Advisor for our Volkswagen dealership. You will deliver exceptional aftersales service, book vehicles, manage workshop diaries and provide accurate estimates for servicing and repairs.

We offer a £28,000 basic salary plus £6,000 bonus, 31 days holiday (rising to 33), Birthday off, a company pension, staff discounts, Dentist on Demand and industry leading training with clear progression opportunities.