Service Advisor - Customer-Centric Car Care & Upselling

Silcom Recruitment Limited; Oxford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus

Job summary

Silcom Recruitment Limited in the United Kingdom is seeking a Service Advisor for an Oxford-based role, focused on delivering outstanding customer service in a car service environment.

Experience in motor trade is a plus but not required; candidates from car rental are encouraged to apply. The package includes a basic salary between £25,000 and £30,000 plus a bonus, with hours Monday to Friday 8:00am-6:00pm and 1-in-2 Saturdays 8:00am-12:00pm.

Qualifications

• Experience in motor trade is a plus but not required.
• Experience in car rental industry is encouraged.
• Strong focus on customer service and sales skills.

Responsibilities

• Customer Interaction & Service Scheduling
• Vehicle Inspection & Service Recommendations
• Cost Estimates & Customer Approvals
• Repair Coordination & Progress Updates
• Documentation & Invoicing
• Quality Control & Vehicle Delivery
• Customer Satisfaction & Follow-Up
• Upselling & Warranty Guidance
• Team Collaboration & Compliance

Skills

Customer service

Communication

Sales

Teamwork

Job description

Silcom Recruitment Limited in the United Kingdom is seeking a Service Advisor for an Oxford-based role, focused on delivering outstanding customer service in a car service environment.

Experience in motor trade is a plus but not required; candidates from car rental are encouraged to apply. The package includes a basic salary between £25,000 and £30,000 plus a bonus, with hours Monday to Friday 8:00am-6:00pm and 1-in-2 Saturdays 8:00am-12:00pm.