Automotive Service Advisor - Lucrative OTE & Sat Premium

Silcom Recruitment; Normanton on Trent; On-site; GBP 27,000 - 29,000; Full time

Job summary

Silcom Recruitment Limited are seeking a professional and experienced Service Advisor to join a family run business based in Reading.

The role involves delivering friendly customer service in person and by phone, managing workshop progress, scheduling MOTs and services, and keeping customers updated on progress.

The package offers a basic salary of £27,000–£29,000 with OTE up to £33,000 and a 40-hour week, with Saturday mornings on a rota.

Qualifications

• Experience as a Customer Service Advisor, preferably in the automotive sector.
• Experience in handling workshop communications and retailer/customer interfaces.

Responsibilities

• Provide professional and friendly customer service in person and over the phone.
• Manage workshop Work in Progress and schedule MOT and service appointments.
• Keep customers updated on vehicle progress.
• Clarify repair basis (Retail / Warranty / Contract) for customers and workshop.
• Promote additional workshop services and identify necessary parts for repairs.
• Obtain authorisation, order parts, and handle account details.
• Build rapport with staff and customers while maintaining accurate records.

Skills

Customer service

Automotive experience

Job description

Silcom Recruitment Limited are seeking a professional and experienced Service Advisor to join a family run business based in Reading.

The role involves delivering friendly customer service in person and by phone, managing workshop progress, scheduling MOTs and services, and keeping customers updated on progress.

The package offers a basic salary of £27,000–£29,000 with OTE up to £33,000 and a 40-hour week, with Saturday mornings on a rota.