Service Advisor - Uncapped OTE in Automotive

Silcom Recruitment; Northampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company benefits

Job summary

Silcom Recruitment is recruiting on behalf of a motor trade group in Northampton for an experienced Service Advisor. You will greet customers, clarify service and repair needs, and maintain ongoing contact with a focus on exceptional customer satisfaction.

The role includes up-selling service plans, handling objections, and invoicing. Requires 1–2 years in a similar role and a full driving licence; Kerridge or Pinnacle experience is advantageous.

Qualifications

• Previous afte-sales experience in a main dealer (1–2+ years).
• Kerridge or Pinnacle experience is beneficial.
• Excellent communication skills.
• Team player with a flexible attitude; focused on customer satisfaction.
• Full driving licence required.

Responsibilities

• Meet and greet customers and clarify Service, MOT, and repair requirements.
• Manage customers throughout the day with regular, personalised service.
• Up-sell products and Service Plans; handle objections and record sales activity.
• Raise invoices for work and meet collection deadlines for vehicles.

Tools

Kerridge

Pinnacle

Job description

Silcom Recruitment is recruiting on behalf of a motor trade group in Northampton for an experienced Service Advisor. You will greet customers, clarify service and repair needs, and maintain ongoing contact with a focus on exceptional customer satisfaction.

The role includes up-selling service plans, handling objections, and invoicing. Requires 1–2 years in a similar role and a full driving licence; Kerridge or Pinnacle experience is advantageous.