Service Advisor - Customer Care & Repairs Coordinator

Wessex Garages Holdings Ltd; Gloucester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday Allowance

Pension Scheme

Exclusive Employee Schemes

Wellbeing Support

Health Benefits

Job summary

Wessex Garages Holdings Ltd is seeking a Service Advisor to provide outstanding customer service for service and repair bookings. You will coordinate with the workshop, manage invoicing and records, and offer clear, practical solutions to customers. A full UK driving licence is essential.

The role emphasises organisation, effective communication, and the ability to work on a busy, customer-focused shop floor with opportunities to upsell aftersales products.

Qualifications

• Full UK Driving Licence required.
• Customer-focused and able to resolve issues quickly.
• Tech-savvy with IT systems.
• Able to multitask in a busy environment.
• Excellent communication and organisational skills.
• Attention to detail in data and records.

Responsibilities

• Support customers with service and repair needs, professionally.
• Coordinate repairs with workshop team to keep workflow smooth.
• Manage computer-based jobs, purchasing and invoicing.
• Explain faults and repairs clearly and offer practical solutions.
• Keep customer and vehicle records up to date.
• Upsell aftersales products when appropriate.
• Keep the customer database organised and ready for action.

Skills

Customer focus

Tech-Savvy

Adaptable

Excellent communicator

Organised & Efficient

Attention to Detail

Full UK Driving Licence

Job description

Wessex Garages Holdings Ltd is seeking a Service Advisor to provide outstanding customer service for service and repair bookings. You will coordinate with the workshop, manage invoicing and records, and offer clear, practical solutions to customers. A full UK driving licence is essential.

The role emphasises organisation, effective communication, and the ability to work on a busy, customer-focused shop floor with opportunities to upsell aftersales products.