Automotive Service Advisor – Customer-First, 12-Month Cover

Wessex Garages Holdings Ltd; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Company pension scheme

Cycle to Work scheme

Eye tests and flu vaccination vouchers

Wellbeing support

Job summary

Wessex Garages is seeking an articulate Service Advisor for a fixed-term maternity cover (up to 12 months) in Gloucestershire. You will support customers, coordinate repairs with the workshop, and manage invoicing while protecting both customer and company interests.

A strong communicator with IT skills and a full UK driving licence is essential. This role offers a structured environment with progression opportunities, competitive salary, and benefits in a practices-focused automotive retail

Qualifications

• Customer-focused approach and ability to resolve issues quickly and efficiently.
• Tech-savvy with IT systems and applications.
• Adaptability and multitasking in a busy environment.
• Great communicator who explains complex details clearly.
• Organised and efficient with attention to detail.
• Full UK driving licence is required.

Responsibilities

• Supporting customers: be the friendly face for service and repair needs, handling interactions professionally.
• Coordinating repairs: work with the workshop team to move vehicles smoothly through repairs.
• Managing the details: handle computer-based jobs, purchasing and invoicing while protecting interests.
• Providing clear solutions: explain faults and repairs in plain language and offer practical options.
• Keeping records spotless: maintain accurate customer and vehicle details and service histories.
• Upselling with care: recommend appropriate aftersales products and services.
• Staying organised: keep the customer database updated and ready for action.

Skills

Customer-focused

Tech-savvy

Adaptability

Great communicator

Organised and efficient

Attention to detail

Full UK driving licence

Tools

CRM systems

Job description

Wessex Garages is seeking an articulate Service Advisor for a fixed-term maternity cover (up to 12 months) in Gloucestershire. You will support customers, coordinate repairs with the workshop, and manage invoicing while protecting both customer and company interests.

A strong communicator with IT skills and a full UK driving licence is essential. This role offers a structured environment with progression opportunities, competitive salary, and benefits in a practices-focused automotive retail