Car Service Advisor: Customer Care & Upsell Specialist

Jago Consultants; Winchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A Winchester-area car dealership is seeking a Customer Service Advisor to join a friendly team. You will handle outbound calls to book vehicles in for service and cover the service desk as needed, delivering professional advice on repairs and timelines.

The ideal candidate has excellent telephone manners and a strong customer service background, plus a full driving licence and a passion for the motor trade.

Qualifications

• Excellent telephone manner.
• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Make outbound calls to customers to book their vehicles in for service.
• Cover the service desk as required and advise on work needed.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work per manufacturer policy.
• Preparation and completion of invoices.

Skills

Outbound calls

Customer service

Telephone skills

Customer rapport

Upselling

Job description

A Winchester-area car dealership is seeking a Customer Service Advisor to join a friendly team. You will handle outbound calls to book vehicles in for service and cover the service desk as needed, delivering professional advice on repairs and timelines.

The ideal candidate has excellent telephone manners and a strong customer service background, plus a full driving licence and a passion for the motor trade.