Automotive Service Advisor – Customer‑Focused Aftersales Pro

Lookers; Stourbridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Maternity & Adoption leave

Paternity leave

Techscheme

Eyecare vouchers

Smart Health 24/7 GP

Dental insurance

Critical illness cover

MyView PayNow

Will writing services

Flexible life assurance

Gym membership discounts

Travel insurance

Home and technology vouchers

Lookers discounts

Job summary

Lookers are recruiting for an experienced Service Advisor to join our Aftersales Team on site at Stourbridge Mercedes-Benz. You will handle MOTs and repairs, advise on warranty, and upsell parts while liaising with the Aftersales department to schedule work. A strong customer focus and outstanding communication are essential.

Competitive salaries with structured scales, generous leave, and extensive benefits are offered, with progression opportunities within a busy dealership environment.

Qualifications

• Excellent communication skills essential for handling customers and colleagues.
• Experience in automotive dealership environments is advantageous.
• Familiarity with Kerridge/ADP dealer systems is a plus.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments based on workload.
• Manage high-volume daily customer interactions and phone/online queries.
• Inform customers of turnaround times and maintain accurate records in systems.

Job description

Lookers are recruiting for an experienced Service Advisor to join our Aftersales Team on site at Stourbridge Mercedes-Benz. You will handle MOTs and repairs, advise on warranty, and upsell parts while liaising with the Aftersales department to schedule work. A strong customer focus and outstanding communication are essential.

Competitive salaries with structured scales, generous leave, and extensive benefits are offered, with progression opportunities within a busy dealership environment.