Automotive Service Advisor | MOTs, Upselling & Support

Lookers Motor Group Limited; Stourbridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Eyecare vouchers

Smart Health – 24/7 GP services

Dental insurance

Flexible life assurance options

Gym discounts

Job summary

Lookers Stourbridge Mercedes-Benz is recruiting an experienced Service Advisor to join our Aftersales Team on site.

You'll book MOTs, services and repairs, upsell parts, and liaise with the Aftersales department to schedule work. With 42 hours a week and £29k base plus up to £35k OTE, this role offers training, progression, and a customer-focused career in a busy automotive environment.

Qualifications

• Experience as Service Advisor or similar in automotive Aftersales.
• Excellent communication with customers and colleagues.
• Ability to explain technical information clearly to customers.
• Willingness to learn and adapt in a busy dealership environment.

Responsibilities

• Book MOTs, services and repairs for customers.
• Advise on warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments.
• Handle high-volume customer inquiries by phone and web.
• Inform customers of turnaround times and keep records up to date.
• Work with the team to deliver first-class customer service.

Skills

Customer service

Communication skills

Explain technical info

Team player

Tools

Kerridge

ADP

Job description

Lookers Stourbridge Mercedes-Benz is recruiting an experienced Service Advisor to join our Aftersales Team on site.

You'll book MOTs, services and repairs, upsell parts, and liaise with the Aftersales department to schedule work. With 42 hours a week and £29k base plus up to £35k OTE, this role offers training, progression, and a customer-focused career in a busy automotive environment.