Automotive Service Advisor — Build Relationships & Growth

STEVEN EAGELL LIMITED; Guildford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday Off

Car Benefit Scheme

Sales Incentives

Comprehensive training provided

Company pension scheme

Death in Service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover

Job summary

Steven Eagell Limited is seeking a Service Advisor in Guildford to manage the end-to-end service journey for Toyota customers. You will build long-term relationships, provide accurate estimates, and coordinate workshop activity to ensure a seamless customer experience.

The role emphasises strong customer service, effective communication, and proactive problem-solving in a fast-paced retail environment with extensive training and progression opportunities.

Responsibilities

• Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
• Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
• Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

Job description

Steven Eagell Limited is seeking a Service Advisor in Guildford to manage the end-to-end service journey for Toyota customers. You will build long-term relationships, provide accurate estimates, and coordinate workshop activity to ensure a seamless customer experience.

The role emphasises strong customer service, effective communication, and proactive problem-solving in a fast-paced retail environment with extensive training and progression opportunities.