Service Advisor

Vertu Motors; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform with

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Motors plc is offering a Service Advisor role at our York BMW dealership. A £31,000 basic salary is provided for a 44-hour week, with one Saturday in seven.

Overtime compensates any Saturday worked, and a strong emphasis is placed on building warm, trusted customer relationships with the workshop team. You will manage customer communications throughout service or repair, upsell products, and ensure high satisfaction.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and keep in touch during service or repair.
• Upsell additional products and follow up to ensure satisfaction with the work.

Skills

Customer service experience

Communication skills

Relationship management

Job description

Vertu-BMWYork

Here at Vertu-BMW York, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £31,000 basic salary, plus company benefits, based on a 44-hour working week. You will also be required to work one Saturday in every seven. Any Saturday worked will be compensated through overtime pay.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.