Service Advisor: Build Client Relationships & Workshop Liaison

Vertu Motors plc; East Midlands; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Pension

Share Incentive Scheme

Colleague Purchase Scheme

Online rewards platform

Job summary

Vertu Citroen Derby is seeking a Service Advisor to join our established dealership. The role offers a £32,000 basic salary plus benefits, and centers on building warm, trusted relationships between customers and the workshop.

You will manage customer expectations and stay in touch throughout service or repair, with upselling and post-service follow-up to ensure satisfaction. We value customer-focused, proactive individuals with strong communication skills who can thrive in a busy environment

Qualifications

• Must have previous customer-facing service experience.
• Strong communication and relationship skills.
• Able to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep them informed during service/repair.
• Maintain contact with customers throughout the process.
• Upsell additional products and services where appropriate.
• Follow up with customers to ensure satisfaction with work carried out.

Skills

Customer service

Communication

Relationship management

upselling

Job description

Vertu Citroen Derby is seeking a Service Advisor to join our established dealership. The role offers a £32,000 basic salary plus benefits, and centers on building warm, trusted relationships between customers and the workshop.

You will manage customer expectations and stay in touch throughout service or repair, with upselling and post-service follow-up to ensure satisfaction. We value customer-focused, proactive individuals with strong communication skills who can thrive in a busy environment