Service Advisor

Vertu Motors plc; East Midlands; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Pension

Share Incentive Scheme

Colleague Purchase Scheme

Online rewards platform

Job summary

Vertu Citroen Derby is seeking a Service Advisor to join our established dealership. The role offers a £32,000 basic salary plus benefits, and centers on building warm, trusted relationships between customers and the workshop.

You will manage customer expectations and stay in touch throughout service or repair, with upselling and post-service follow-up to ensure satisfaction. We value customer-focused, proactive individuals with strong communication skills who can thrive in a busy environment

Qualifications

• Must have previous customer-facing service experience.
• Strong communication and relationship skills.
• Able to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep them informed during service/repair.
• Maintain contact with customers throughout the process.
• Upsell additional products and services where appropriate.
• Follow up with customers to ensure satisfaction with work carried out.

Skills

Customer service

Communication

Relationship management

upselling

Job description

Vertu Citroen Derby

Here at Vertu Citroen Derby, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £32,000 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.