Service Advisor — Build Relationships & Drive Service

Vertu Motors plc; Slough; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Motors plc in Slough seeks a Service Advisor to join their well-established team. The role involves managing customer service expectations and ensuring customer satisfaction throughout the service or repair process.

With a basic salary of £35,000 and an OTE of £41,000, this Monday-to-Friday position offers a genuine work-life balance. The successful candidate will have previous customer-facing service experience and will uphold Vertu's commitment to outstanding customer care.

Benefits include training opportunities, holiday allowances, and various colleague perks.

Qualifications

• Previous customer-facing service experience is essential.
• Experience within a Service Advisor role in the motor trade is ideal.
• Must be able to meet targets and deadlines.

Responsibilities

• Act as a relationship manager between customers and the workshop.
• Set customer expectations and maintain contact throughout service.
• Upsell additional products and follow-up to ensure customer satisfaction.

Skills

Customer service experience

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

Vertu Motors plc in Slough seeks a Service Advisor to join their well-established team. The role involves managing customer service expectations and ensuring customer satisfaction throughout the service or repair process.

With a basic salary of £35,000 and an OTE of £41,000, this Monday-to-Friday position offers a genuine work-life balance. The successful candidate will have previous customer-facing service experience and will uphold Vertu's commitment to outstanding customer care.

Benefits include training opportunities, holiday allowances, and various colleague perks.