Service Advisor - Automotive Dealership

Confidential; Peterborough; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Performance-related bonus

On-site parking

Career development opportunities

Job summary

Confidential in Peterborough is seeking an experienced Automotive Service Advisor to join a busy aftersales team. You will be the primary contact for customers from vehicle booking through to collection, ensuring professional communication and accurate service advice.

The role involves coordinating bookings for servicing, MOTs, and repairs, and building customer relationships while aiming to meet aftersales targets.

Qualifications

• Previous experience as Automotive Service Advisor is essential.
• Experience in a main dealer, franchised dealership, or busy service department.
• Strong customer service and communication skills.
• Good understanding of vehicle servicing, MOTs, maintenance and repairs.
• Full UK driving licence would be advantageous.

Responsibilities

• Welcome customers and manage vehicle service, MOT and repair bookings.
• Act as the main point of contact throughout the customer journey.
• Explain servicing, maintenance and repair requirements clearly and professionally.
• Prepare accurate estimates, invoices and service documentation.
• Liaise with Vehicle Technicians and workshop staff to monitor repair progress.
• Identify opportunities to recommend additional maintenance and repair work where appropriate.
• Keep customers informed of vehicle progress and completion times.
• Handle customer enquiries and resolve concerns professionally.
• Support the dealership in achieving customer satisfaction and aftersales performance targets.

Skills

Customer service

Communication

Automotive knowledge

MOTs knowledge

Booking software

Education

No formal education requirement

Tools

Booking software

DMS

Job description

Service Advisor - Automotive Dealership

Location: Peterborough, Cambridgeshire
Basic Salary: £28,000 per annum
OTE: Up to £40,000 per annum including bonus
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 8:00am - 5:30pm, plus 1 in 2 Saturdays, 8:30am - 12:00pm
Benefits: Performance-related bonus, on-site parking and career development opportunities

Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.

Are you an experienced Automotive Service Advisor looking for your next opportunity in Peterborough?
ISQ Recruitment is working with a well-established and respected automotive dealership seeking a confident, customer-focused Service Advisor to join its busy aftersales team.

You'll be joining a professional and supportive environment where your automotive experience, communication skills and ability to build customer relationships will be valued.

The Role

As a Service Advisor, you'll be the main point of contact between customers and the workshop, ensuring a smooth and professional experience from vehicle booking through to collection.

You'll work closely with Vehicle Technicians, Workshop Controllers and the wider Aftersales team to ensure customers receive clear communication, accurate advice and excellent service.

Key Responsibilities

• Welcome customers and manage vehicle service, MOT and repair bookings.
• Act as the main point of contact throughout the customer journey.
• Explain servicing, maintenance and repair requirements clearly and professionally.
• Prepare accurate estimates, invoices and service documentation.
• Liaise with Vehicle Technicians and workshop staff to monitor repair progress.
• Identify opportunities to recommend additional maintenance and repair work where appropriate.
• Keep customers informed of vehicle progress and completion times.
• Handle customer enquiries and resolve concerns professionally.
• Support the dealership in achieving customer satisfaction and aftersales performance targets.

What We're Looking For

• Previous experience as an Automotive Service Advisor is essential.
• Experience within a main dealer, franchised dealership or busy automotive service department.
• Strong customer service and communication skills.
• Good understanding of vehicle servicing, MOTs, maintenance and repairs.
• Confidence discussing additional work and service recommendations with customers.
• Excellent organisational skills and the ability to manage a busy workload.
• Comfortable using dealership management systems and booking software.
• A professional, positive attitude with a genuine focus on customer satisfaction.
• A full UK driving licence would be advantageous.

We would also welcome applications from experienced Aftersales Advisors, Dealership Service Advisors and Automotive Service Receptionists with relevant motor trade experience.

What's on Offer?

• £28,000 basic annual salary
• OTE up to £40,000 per annum, including performance-related bonus.
• Established automotive dealership with a busy aftersales department.
• On-site parking.
• Opportunity to develop your career within the automotive industry.
• Supportive working environment.
• Permanent, full-time employment.

Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.