Service Advisor

Octane Recruitment Ltd; Peterborough; On-site; GBP 24,000 - 40,000; Full time

Job summary

Octane Recruitment Ltd is seeking an experienced Service Advisor to join a busy automotive service department in Peterborough. The role requires prior Service Advisor experience, a Full UK Driving Licence and rights to work in the UK.

Responsibilities include managing customer bookings for servicing and repairs, liaising with technicians, and keeping customers updated on progress. OTE up to £40,000 with Monday–Friday hours and 1 in 2 Saturday mornings.

Qualifications

• Previous automotive Service Advisor or Aftersales Advisor experience (essential).
• Experience within a main dealership or automotive service environment.
• Full UK Driving Licence and Right to work in the UK required.

Responsibilities

• Manage customer bookings for vehicle servicing, maintenance and repairs.
• Liaise with Vehicle Technicians and the Workshop Controller.
• Explain additional repair work and maintenance recommendations.
• Prepare accurate job cards, invoices and customer documentation.
• Deliver excellent customer service while achieving Aftersales targets.
• Keep customers updated on repair progress and completion times.
• Act as the main point of contact throughout the customer service journey.

Skills

Customer service

Communication

Organisational skills

Booking systems

Full UK Driving Licence

Tools

Booking systems

Job description

We are recruiting for an experienced Service Advisor, Automotive Service Advisor, Aftersales Advisor or Senior Service Advisor to join a busy automotive service department in Peterborough. Applicants must have previous automotive Service Advisor experience, hold a Full UK Driving Licence and have the right to work in the UK.

Location: Peterborough

OTE: Up to £40,000

Hours: Monday to Friday, 8:30am–5:00pm, plus 1 in 2 Saturdays (morning until 12:00pm)

Ref: 31876

Why Apply?

• Up to £40,000 OTE
• Competitive bonus earning potential
• Monday to Friday working hours
• Saturday mornings only, 1 in 2
• Holiday entitlement increasing to 28 days after three years
• Opportunity for experienced Senior Service Advisors
• Manage customer bookings for vehicle servicing, maintenance and repairs
• Act as the main point of contact throughout the customer service journey
• Keep customers updated on repair progress and completion times
• Liaise with Vehicle Technicians and the Workshop Controller
• Explain additional repair work and maintenance recommendations
• Prepare accurate job cards, invoices and customer documentation
• Deliver excellent customer service while achieving Aftersales targets
• Previous automotive Service Advisor or Aftersales Advisor experience (essential)
• Experience within a main dealership or automotive service environment
• Excellent customer service and communication skills
• Strong organisational skills and ability to manage a busy workload
• Confident using automotive service and booking systems
• Full UK Driving Licence
• Right to work in the UK