Service Advisor | Auto Customer Care + Company Car

Snows Motor Group Ltd

Southampton

On-site

GBP 27,000 - 36,000

Full time

4 days ago

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Job summary

Snows Motor Group Ltd is seeking a Service Advisor for our SEAT/Cupra Southampton dealership. You will be the main point of contact for customers needing advice, servicing, and repairs, and you will coordinate between the workshop and the customer to ensure clear communication and prompt updates.

This permanent, full-time role offers a competitive salary with bonus, training, a company car option, and 30 days holiday (pro-rata for part-time).

Qualifications

Customer facing role experience required.
Ability to plan and meet agreed deadlines.
Able to assimilate information quickly and respond appropriately.
Strong work ethic and adaptability to change.
Attention to detail and accurate records.
PC/Web literacy essential.
Full clean driving licence required.
Retail automotive service experience preferred.

Responsibilities

Serve as the focal point for customers needing advice, servicing and repairs.
Coordinate flow of information between workshop and customer and document updates.
Provide customers with estimates and notify when work is complete.
Invoice and cost out warranty/goodwill submissions accurately.
Present invoices to customers to obtain payment per procedures.
Monitor workshop job progress and flag delays to service reception.
Offer guidance on mechanical/diagnostic questions as needed by Technicians.