Service Advisor Aftersales Executive - £47,587 OTE

Search Consultancy; Macclesfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training and development opportunities

Long-term career progression

Excellent employee benefits

Job summary

Search Consultancy is recruiting for an Aftersales Executive in Macclesfield. The role focuses on delivering excellent customer service within a premium automotive dealership, acting as a key contact during the ownership and aftersales journey.

You will manage enquiries and bookings, build relationships, and collaborate with workshop teams to ensure a seamless customer experience while driving aftersales revenue.

Qualifications

• Experience in a customer-facing environment is essential.
• Automotive industry experience is highly desirable.

Responsibilities

• Managing customer enquiries and service bookings.
• Maintaining strong relationships with customers.
• Keeping customers updated throughout the service and repair process.
• Liaising with the workshop and wider dealership team.
• Managing customer expectations and resolving queries effectively.
• Identifying opportunities to maximise customer satisfaction and aftersales revenue.
• Ensuring customer information and records are maintained accurately.
• Supporting the wider team in delivering excellent customer service.

Skills

Customer service

Communication skills

Automotive experience

Job description

Aftersales Executive

Macclesfield | £30,387 Basic + £17,200 OTE | 45 hours per week

Are you passionate about delivering great customer service and looking for your next opportunity within the automotive industry?

We're currently recruiting for an Aftersales Executive to join a well-established premium automotive dealership in Macclesfield.

This is an excellent opportunity for an experienced customer service professional to join a busy aftersales team, build strong customer relationships and develop their career within a premium automotive environment.

The Opportunity

As an Aftersales Executive, you'll be a key point of contact for customers throughout their vehicle ownership and aftersales journey.

You'll be responsible for ensuring customers receive a professional, friendly and seamless experience, while working closely with the wider dealership and workshop teams.

Your responsibilities will include:

• Managing customer enquiries and service bookings
• Maintaining strong relationships with customers
• Keeping customers updated throughout the service and repair process
• Liaising with the workshop and wider dealership team
• Managing customer expectations and resolving queries effectively
• Identifying opportunities to maximise customer satisfaction and aftersales revenue
• Ensuring customer information and records are maintained accurately
• Supporting the wider team in delivering excellent customer service

About You

We're looking for someone with previous experience in a customer-facing or customer service environment, with automotive experience highly desirable.

You may currently be working as a:

• Service Advisor
• Aftersales Advisor
• Customer Service Advisor
• Service Receptionist
• Aftersales Executive
• Customer Experience Advisor

Most importantly, you'll be confident dealing with customers, have excellent communication skills and be comfortable working in a busy, target-driven environment.

You'll need to be organised, professional and genuinely committed to providing an exceptional customer experience.

Package

• £30,387 basic salary
• £17,200 OTE
• 45-hour working week
• Premium automotive environment
• Training and development opportunities
• Long-term career progression
• Excellent employee benefits

Interested?

If you're an experienced customer service professional looking to take the next step in your automotive career, this could be an excellent opportunity to join a highly regarded dealership and develop your career within the premium automotive sector.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.