Service Advisor — 30 Days Leave, Free MOT & Training

Sinclair Group; Cardiff; On-site; GBP 22,000 - 37,000; Full time

Benefits offered by this job

30 Days Annual Leave (incl. bank hols)

Birthday day off

Staff discounts on servicing & MOT

Free annual MOT

Manufacturer training

Career development opportunities

Pension scheme

Life Assurance

Employee Assistance Programme

Cycle to Work Scheme

Job summary

Sinclair Group's Volkswagen Cardiff is recruiting a Service Advisor to join its Aftersales team in Cardiff. You will deliver outstanding customer service, manage bookings, and liaise with workshop technicians to keep customers informed throughout their vehicle's journey.

The ideal candidate has a strong customer-service background, excellent communication, and the ability to work in a fast-paced environment. A full UK driving licence is required.

Qualifications

• Experience in customer-facing roles.
• Excellent communication skills.
• Organised, professional and able to work in a fast-paced environment.

Responsibilities

• Managing service and repair bookings.
• Welcoming customers and understanding their requirements.
• Liaising with technicians and updating customers on repair progress.
• Explaining work completed and any additional recommendations.
• Maintaining accurate customer and vehicle records.
• Delivering an exceptional customer experience at every stage of the journey.

Skills

Customer service

Communication

Organisation

IT skills

UK driving licence

Job description

Sinclair Group's Volkswagen Cardiff is recruiting a Service Advisor to join its Aftersales team in Cardiff. You will deliver outstanding customer service, manage bookings, and liaise with workshop technicians to keep customers informed throughout their vehicle's journey.

The ideal candidate has a strong customer-service background, excellent communication, and the ability to work in a fast-paced environment. A full UK driving licence is required.