Automotive Service Advisor | Cardiff, 40h, Customer Focused

AKA Recruitment; Cardiff; On-site; GBP 33,000 - 34,000; Full time

Job summary

AKA Recruitment is supporting a reputable automotive business in Cardiff to hire an experienced Service Advisor. The role offers a structured 40-hour week, Monday to Friday, with early starts on Saturdays on a rotating basis.

The package includes a basic salary of £32,598 per annum, rising to £33,575 after probation. You will manage servicing bookings, communicate with customers, and help drive customer satisfaction in a busy dealership environment.

Qualifications

• Previous experience as a Service Advisor, ideally within a franchised dealership.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy automotive environment.
• Strong organisational skills and attention to detail.
• Ability to remain calm and work effectively under pressure, particularly for the Cardiff location.

Responsibilities

• Acting as the first point of contact for customers, providing a professional and welcoming service.
• Booking vehicle servicing, maintenance and repair appointments.
• Preparing accurate job cards and workshop instructions for technicians.
• Keeping customers updated throughout the repair process, including progress, costs and completion times.
• Liaising with Workshop Controllers and Vehicle Technicians to ensure efficient workshop operations.
• Preparing service estimates and explaining recommended repairs to customers.
• Identifying opportunities to recommend additional services and necessary repairs.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Under pressure

Job description

AKA Recruitment is supporting a reputable automotive business in Cardiff to hire an experienced Service Advisor. The role offers a structured 40-hour week, Monday to Friday, with early starts on Saturdays on a rotating basis.

The package includes a basic salary of £32,598 per annum, rising to £33,575 after probation. You will manage servicing bookings, communicate with customers, and help drive customer satisfaction in a busy dealership environment.