Service Advisor

The Best Connection; Wolverhampton; On-site; GBP 30,000 - 36,000; Full time

Job summary

The Best Connection is recruiting for a Service Advisor in Wolverhampton to join a busy, professional team. This Temp to Perm role involves acting as the main contact between customers and the workshop, coordinating servicing and repairs, and driving excellent customer service.

Ideal candidates will have motor industry Service Advisor experience, be proficient with Kerridge (DMS), and thrive in a fast-paced Aftersales environment, delivering accurate estimates and timely communication throughout

Qualifications

• Previous experience as a Service Advisor within the motor industry.
• Experience using Kerridge (DMS) is essential.
• Practical experience within an aftersales environment.
• Excellent communication skills, both over the phone and face-to-face.
• Strong customer service and relationship-building skills.
• Ability to remain calm and professional in a fast-paced environment.
• Good administrative, literacy and numeracy skills.
• Excellent organisational and time management skills.
• Ability to work effectively as part of a team.
• Strong listening skills with the ability to ask diagnostic questions based on customer-reported faults.

Responsibilities

• Welcome customers and manage all service-related enquiries.
• Book vehicles in for servicing, maintenance and repairs.
• Liaise with workshop technicians and customers throughout the repair process.
• Provide accurate estimates for servicing and repair work.
• Keep customers updated on vehicle progress and any additional work required.
• Ensure all paperwork and system records are completed accurately.
• Deliver outstanding customer service while maintaining company standards.

Skills

Motor industry experience

Kerridge (DMS)

Aftersales experience

Customer service

Communication skills

Time management

Teamwork

Tools

Kerridge DMS

Job description

Service Advisor - Temp to Perm

Location: Wolverhampton

Salary: £30,000 - £12.82 per hour

Hours: 08:00 - 18:00, Monday to Friday (45 hours per week)

Saturdays: 1 in 4 Saturdays (rota basis)

Contract: Temp to Perm

The Best Connection are currently recruiting on behalf of our prestigious client for an experienced Service Advisor to join their busy and professional team. This is an excellent opportunity to secure a long-term role with a well-established business, with the opportunity to become permanent following a successful temporary period.

The Role

As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring an exceptional level of customer service while coordinating vehicle servicing and repair work. You'll play a key role in maintaining strong customer relationships and ensuring work is scheduled efficiently.

Essential Requirements

• Previous experience as a Service Advisor within the motor industry
• Experience using Kerridge (DMS) is essential
• Practical experience within an aftersales environment
• Excellent communication skills, both over the phone and face-to-face
• Strong customer service and relationship-building skills
• Ability to remain calm and professional in a fast-paced environment
• Good administrative, literacy and numeracy skills
• Excellent organisational and time management skills
• Ability to work effectively as part of a team
• Strong listening skills with the ability to ask diagnostic questions based on customer-reported faults
• Experience using a Dealer Management System (DMS), including workshop loading and job management

Key Responsibilities

• Welcome customers and manage all service-related enquiries
• Book vehicles in for servicing, maintenance and repairs
• Liaise with workshop technicians and customers throughout the repair process
• Provide accurate estimates for servicing and repair work
• Keep customers updated on vehicle progress and any additional work required
• Ensure all paperwork and system records are completed accurately
• Deliver outstanding customer service while maintaining company standards

What We Offer

• Temp to perm opportunity with a respected employer
• Weekly pay whilst temporary
• Ongoing support from The Best Connection
• Opportunity to join a successful and growing business permanently

If you have previous motor industry Service Advisor experience, are confident using Kerridge, and are looking for your next opportunity, we'd love to hear from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.