Service Advisor

Pembrook Resourcing LTD; West Midlands; On-site; GBP 32,000 - 45,000; Full time

Job summary

Pembrook Resourcing LTD is seeking an experienced Automotive Customer Service Advisor in the Birmingham area. The role focuses on delivering excellent customer service in a busy aftersales environment and coordinating with the workshop team.

You will manage service bookings, communicate progress to customers, and clearly explain recommended work and costs while maintaining detailed records. The position includes a structured pattern with some Saturday mornings and strong earning potential.

Qualifications

• Experience in automotive aftersales or service advisory roles.
• Strong customer service and communication abilities.
• Good organisational skills with attention to detail.

Responsibilities

• Manage customer bookings and service appointments.
• Keep customers updated throughout service and repair progress.
• Liaise with technicians and workshop team.
• Explain work and costs clearly to customers.
• Maintain accurate customer and vehicle records.
• Identify opportunities for additional aftersales income.

Skills

Customer service

Communication skills

Organisation

Attention to detail

Cost discussion confidence

Teamwork with workshop

Tools

Dealership DMS

Job description

CUSTOMER SERVICE ADVISOR

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

ERDINGTON, BIRMINGHAM | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

• £32,000 basic salary
• £38,000 OTE
• Potential to earn up to £45,000 including service-plan earnings
• 1 in 4 Saturday mornings
• Weekday hours to be confirmed
• Customer-facing automotive aftersales environment

THE ROLE

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

What We’re Looking For

• Previous experience as an Automotive Service Advisor or in a similar aftersales role
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence discussing vehicle repairs, servicing and associated costs
• The ability to work effectively with workshop and technical teams

It would be great if you also have

• Main-dealer automotive experience
• Experience using a dealership DMS
• Previous experience with service plans
• A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.