Service Advisor

Confidential; Wales; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Pension and healthcare

Training

Career progression

Five-day working week with Sundays and

Job summary

Confidential is seeking a proactive Service Advisor for a franchise-approved motorcycle dealership in Bridgend, South Wales. You will support the Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.

The role suits someone with automotive customer service experience and a passion for motorcycles, with strong communication, organisational skills and the ability to manage the workshop

Qualifications

• Proven customer service experience in automotive, motorcycle or dealership environments.
• Strong communication and relationship-building skills.
• Confident in advising customers and handling commercial targets.

Responsibilities

• Greet customers and book motorcycles into the Service Department.
• Advise customers on repair requirements and minor technical issues.
• Liaise with the workshop and monitor work in progress.
• Plan and maintain an efficient workshop diary.
• Keep customers updated throughout the repair process.
• Identify opportunities to promote additional products and services.
• Process payments for completed work.
• Deliver high standards of customer service while achieving targets.

Skills

Customer service

Motorcycles

Communication

Organisational skills

Job description

We are seeking a Service Advisor to join our clients established, franchise-approved motorcycle dealership in Bridgend, South Wales. This is an excellent opportunity for an experienced automotive customer service professional or Vehicle Technician looking to move into an office-based role.

Working as a Service Advisor, you will support their Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.

Benefits:

• £29,000 £33,000 basic salary per annum, dependent on experience
• Bonus scheme
• 22 days annual leave plus bank holidays
• Workplace pension and healthcare
• In-house and manufacturer-accredited training
• Excellent long-term career prospects within a major motorcycle dealer group
• Five-day working week with Sundays and Mondays off

Duties:

• Greet customers and book motorcycles into the Service Department
• Advise customers on repair requirements and minor technical issues
• Liaise closely with the workshop and monitor work in progress
• Plan and maintain an efficient workshop diary
• Keep customers updated throughout the repair process
• Identify opportunities to promote additional products and services
• Process payments for completed work
• Deliver high standards of customer service while achieving company targets

Requirements:

• Proven customer service experience, ideally within an automotive, motorcycle or dealership environment
• A genuine passion for motorcycles and two-wheeled vehicles
• Strong communication, organisation and relationship-building skills
• Confidence advising customers and achieving commercial targets
• A professional, collaborative approach to working within a busy team
• Vehicle Technicians seeking a move away from workshop-based work are encouraged to apply
• A UK motorcycle licence with minimal points is desirable but not essential

This Service Advisor position offers a competitive package, structured training and the opportunity to build a long-term career in the motorcycle industry.

If you are an experienced Service Advisor seeking a new opportunity in Bridgend, we would welcome your application.