Motorcycle Service Advisor – Growth, Training & 5‑Day Week

Confidential; Wales; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Pension and healthcare

Training

Career progression

Five-day working week with Sundays and

Job summary

Confidential is seeking a proactive Service Advisor for a franchise-approved motorcycle dealership in Bridgend, South Wales. You will support the Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.

The role suits someone with automotive customer service experience and a passion for motorcycles, with strong communication, organisational skills and the ability to manage the workshop

Qualifications

• Proven customer service experience in automotive, motorcycle or dealership environments.
• Strong communication and relationship-building skills.
• Confident in advising customers and handling commercial targets.

Responsibilities

• Greet customers and book motorcycles into the Service Department.
• Advise customers on repair requirements and minor technical issues.
• Liaise with the workshop and monitor work in progress.
• Plan and maintain an efficient workshop diary.
• Keep customers updated throughout the repair process.
• Identify opportunities to promote additional products and services.
• Process payments for completed work.
• Deliver high standards of customer service while achieving targets.

Skills

Customer service

Motorcycles

Communication

Organisational skills

Job description

Confidential is seeking a proactive Service Advisor for a franchise-approved motorcycle dealership in Bridgend, South Wales. You will support the Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.

The role suits someone with automotive customer service experience and a passion for motorcycles, with strong communication, organisational skills and the ability to manage the workshop