Service Advisor

Practice Plus Group Holdings Limited; Torquay; On-site; GBP 83,000 - 152,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Blue Light Card

Boundless card

Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via a 

Great development and career progress

6-month fixed-term contract

Job summary

Practice Plus Group is seeking a Service Advisor to join our Bristol contact centre on a 6‑month fixed‑term contract, with an immediate start. The role involves handling inbound and outbound calls to help patients access healthcare services and guiding them through their care journey.

You will perform patient safety calls to monitor wellbeing and escalate concerns when needed, with full training provided. Based in a fast-paced environment, you will support clinicians and patients alike, ensuring

Responsibilities

• Be the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance.

Job description

Service Advisor

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This is an exciting opportunity for someone looking to build a career within urgent care services, with a clear development pathway into a Health Advisor role following successful completion of training and competency requirements.

Based in our Bristol contact centre, you'll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you'll help patients access healthcare services and support them throughout their care journey.

A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately.

You'll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we'd love to hear from you.

Additional Benefits and Information:

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme
• Training & Development
• Tailored CPD training delivered via our bespoke Learning Management System
• Great development and career progression opportunities

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Salary: £60.03 - £110 Per Hour, depending on shift and contract