Service Advisor

Pembrook Resourcing; Tonbridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking a Service Advisor to join their aftersales department. The ideal candidate will have a passion for customer service, strong organizational skills, and the ability to manage multiple tasks efficiently. Key responsibilities include providing excellent customer care, booking services, and ensuring communication between customers and technicians. This role is crucial for maintaining high service standards and achieving sales targets.

Qualifications

• Previous experience in a service role is preferred.
• Strong administration skills, confident in computer use.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Book customer vehicles for servicing, maximizing labor utilization.
• Manage and follow up on all work in progress.

Skills

Customer Service

Communication

Organization

Administration

Job description

Service Advisor

Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.

Ideal Candidate:

• Previous experience in a service role is preferred.
• A passion for delivering high standards of customer service.
• An organized individual capable of handling multiple duties on the move.
• Excellent telephone and face-to-face communication skills.
• Strong administration skills, confident in computer use, with the ability to organize and prioritize work.

Key Responsibilities:

1. Establish rapport with and provide outstanding care to customers.
2. Identify and anticipate ways to assist customers and achieve sales targets by selling technician labor and products.
3. Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
4. Arrange alternative transport for customers (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of vehicles.
5. Manage and follow up on all work in progress, liaising regularly with customers, the Workshop Controller, and Technicians to meet scheduled time frames.
6. Ensure customers understand service charges and the work carried out, involving technical advisers to answer queries when necessary.

Note: It is very important to include correct contact details so we can contact you regarding your application. We wish you the best of luck!