Customer Contact Centre Executive

Snows; England; Remote; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30 days holiday

Birthday day off

No Sunday or Bank Holiday working

Discounts on shopping vouchers

Automotive discounts on MOT/Servicing/

Refer a friend scheme

Job summary

Snows in Hedge End, Hampshire, is hiring a Customer Contact Centre Executive for our onsite team. This full-time, permanent role focuses on providing excellent customer service, handling bookings for MOT, Servicing and other vehicle work, with a warm, call-centre approach and no cold calling.

Expect a busy workshop environment with a 60/40 outbound/inbound mix, flexible hours, and opportunities to earn through your performance. Training and support are provided to help you be the best you can be.

Qualifications

• Experience in a customer service role.
• Strong communication and phone etiquette.
• Able to manage calls professionally and courteously.

Responsibilities

• Make and receive calls for existing customers to book MOT/Servicing and related work.
• Handle customer inquiries with a warm, friendly approach and provide clear guidance.
• Work mix: approximately 60% outbound, 40% inbound depending on time of year.
• Be flexible with working hours to accommodate business needs.

Skills

Customer service

Phone etiquette

Communication

CRM knowledge

Tools

CRM systems

Job description

Location Hedge End Region Hampshire Category Customer Contact Centre - Southampton (CCC) (Customer Contact Centre Executive) Vacancy Type Permanent/Full Time Salary £33,000 OTE Competitive Salary (uncapped) Job Summary

The Driving Spirit

Are you looking for a change in career? Do you have a passion for excellent Customer Service? Are you energetic, friendly, and welcoming to customers and colleagues?

Our Customer Contact Centre has a position available for a Customer Contact Centre Executive (or a Call Centre Agent for those of you who have been in a similar position in the past).

We would like to offer you the chance to join a fabulous team in the heart of the Hedge End retail park. Working for a prestigious Motor Group, Snows has been in the automotive industry for 60 years!

We are looking for passionate, ethical, and energetic people to join our onsite Contact Centre Team. Unlike other companies, you will be able to work in a warm and inviting office environment with a caring and supporting team to help guide you to being the best you can be.

Full time hours will help you earn more money and be successful. You will be able to earn upwards of £30,000 per year with the training and support that you will receive.

NOTE: This is not a Sales position and yet still has the opportunity to earn very well through excellent Customer Service skills and would also suit those looking for a Customer Service Advisor position.

What’s in it for you?

We also have other fantastic benefits when you work for us at Snows:

• Competitive salary + commission
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Christmas and New Year shutdown days so that you can spend time with your family and friends!
• No Sunday or Bank Holiday working!
• Discounts on shopping vouchers and retail outlets - so you can treat yourself without breaking the Bank!
• Automotive discounts on MOT, Servicing and Parts - to keep your own car in tip top condition!
• And you can earn even more money by recommending your friends to come and work with us too through our refer a friend scheme!

Your role will be to make and receive phone calls for our existing customers. Providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle.

This is a warm call position, where customers are expecting to receive our notifications. There is no cold calling here! and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.

The ability to be flexible with your working hours is required for this role

Week 1 - 08:00 - 17:00 - 1 hour lunch
Week 2 - 09:00 - 18:00 - 1 hour Lunch
1 /4 Saturdays - 09:00 - 13:00 -4 hours off in the week when working a Saturday

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

Thank you for applying to Snows.