Service Advisor - Toyota

Snows Group; Plymouth; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Company car

30 days holiday

Training & development

Job summary

Snows Group's Plymouth Toyota dealership is seeking a Service Advisor to be the focal point for customers requiring servicing and repairs, coordinating with the workshop to ensure smooth flow of information.

You will deliver excellent customer service, prepare estimates, invoice accurately for warranty and goodwill, and support colleagues with product knowledge. A competitive salary, bonus schemes, and 30 days holiday are offered.

Qualifications

• Customer-facing experience required.
• Excellent communication and planning skills.
• Full clean driving licence.
• Retail automotive service experience preferred.

Responsibilities

• Serve as focal point for customers needing servicing and repairs.
• Coordinate information flow between workshop and customer.
• Provide estimates and notify customers when work is complete.
• Ensure warranty/goodwill work is invoiced accurately.
• Prepare invoices to secure payment per procedures.
• Monitor workshop progress and flag delays or issues.
• Provide guidance on mechanical/diagnostic queries to Technicians.

Skills

Customer service

Interpersonal skills

Organisational skills

Attention to detail

PC literacy

Job description

Location Plymouth Region Devon Category Toyota - Plymouth (STP)
(Service) Vacancy Type Permanent/Full Time Salary £27,000-£36,000 OTE Competitive Salary (uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aService Advisorto join our fantastic Toyotadealershipat Plymouth.

Your day

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer’s promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Mon - Fri 08.00 - 18.00,