Bodyshop Administrator

Snows; Southampton; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

30 days holiday

Bank holidays included

Discounted MOTs, Service & Parts

Life Assurance

Pension scheme

Employee Assistance Programme

Excellent development opportunities

Tool box insurance

Job summary

Snows Group in Southampton seeks a Bodyshop Administrator to ensure smooth information flow between workshop and customers, delivering excellent service and keeping the Accident Repair Centre running smoothly.

Your day includes handling calls, bookings, invoicing, insurer liaison, and diary management for deliveries and vehicle movements, with full training and a comprehensive benefits package.

Qualifications

• PC, MS Office and web literacy are essential.
• Ability to plan, organise self and meet deadlines.
• Attention to detail with accurate work quality.
• Deliver results and provide excellent customer service.
• Experience delivering administrative support.

Responsibilities

• Answer inbound calls and route to the relevant colleagues.
• Take messages and book bodyshop bookings; respond to emails.
• Process invoicing for the accident repair centre.
• Liaise with insurance companies to obtain correct information.
• Manage diary for deliveries/collections and vehicle movement.
• Authorise purchasing invoices to keep operations smooth.
• Support manufacturer/ accreditation paperwork with external suppliers.
• Administer payments, transfers and cash reconciliations.
• Distribute courtesy cars to customers.

Skills

PC & MS Office

Organisation & planning

Attention to detail

Customer service

Admin support experience

Tools

Audatex

Job description

Location Southampton Region Hampshire Category Accident & Repair Centre - Southampton (SARC)
(Bodyshop) Vacancy Type Permanent/Full Time Salary £34,000 OTE Competitive Salary (uncapped) Job Summary

The Driving Spirit

Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Bodyshop Administrator to join our successful and busy Snows Accident Repair Centre based in Southampton.

Your day

As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.

Your day will include:

Contact Management

• Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
• Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
• Taking bodyshop bookings where necessary.
• Responding to email enquiries referencing body repair bookings.
• Making outbound telephone calls as required.
• Managing Bodyshop Compliance & Manufacturer Systems

Service Admin

• Processing all the invoicing for the accident repair centre.
• Managing Audatex Resends ensuring the relevant information is inputted.
• Booking all the vehicles in and out of the accident repair centre.
• Preparing job cards for each job that comes in.
• Managing and organise the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
• Managing the booking diary for deliveries/collections.
• Liaising with Insurance Companies to ensure the correct information is obtained.
• Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
• Manufacturer/Accreditation Support – liaising with external suppliers to ensure the correct paperwork is obtained.
• Organising employee training to ensure that the relevant training and qualifications are valid.
• Administering the payments, transfers, and cash reconciliations in a timely manner.
• Courtesy Car Fleet Management – ensuring the distribution of courtesy cars to the customers.

Have you got what it takes?

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Delivers a result and makes things happen.
• Delivers excellent customer service.
• Experience of providing administration support.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Hours of work:

Monday to Friday 08:00 – 17:00 (with half an hour for lunch)